Request for ICASA certificate for device installed on my vehicle totally ignored by Netstar

Dear Netstar Customer Service,

I am writing to express my deep dissatisfaction with the poor service I have received from Netstar. I recently requested confirmation on whether the tracking device installed in my vehicle is ICASA registered, as this certification is a requirement from my insurance provider.

Instead of addressing my request, your team chose to call me to promote additional products, completely ignoring the main reason for my inquiry. This level of disregard for customer concerns is extremely disappointing and unprofessional.

It is unacceptable that a simple request for an ICASA certificate has been overlooked, especially when it directly affects my insurance compliance. Based on this experience, I would not recommend Netstar to anyone, as your customer service has proven to be the worst I have encountered.

I expect a prompt response and the ICASA registration certificate for the device installed in my vehicle to be provided without further delay.

Sincerely, Antoneta Mashinyira