VN
VUYO N

1 reviews | Active since Jan 2022

01 Mar 2023, 16:08

Repeated erroneous debits by Nestar

Having an account with Netstar is proving to be terrible mistake.

On 28 January 2023 they again debited my account with wrong amount. Debit of R2484,44 was debited additional to a debit of R320,80 on the same day.

The R2484,44 amount was initially debited on 28 September 22 and after tussle and complaining here on hellopeter the debit was eventually refunded and an updated statement requesting a payment of R262,70 was received from Nestar and settled on 20 October 2022.

Now out of the blue my account is debited R2484,44 assisted by the lackadaisical approach of my bank, FNB, whom I disputed the debit with but has still not settled.

This is highly inconveniencing in these tough economic times and begs one to consider if being with Netstar is really worth it.

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Replies (1)
Netstar
Netstar's reply01 Mar 2023, 16:16
Official
Good day Vuyo,

On behalf of Netstar, we would like to send our sincerest apologies for the unfortunate experience that you  went through and thank you for raising this matter with us. We have escalated this matter to our internal team, and they will be in contact with you for assistance.

Kind regards,
Netstar Team