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MM
Mary M

1 reviews | Active since Nov 2014

07 Apr 2017, 12:03

Remove your nonsense from my car

<p>I am tired of dealing with *********** people from Altech. I requested for a health test on my device days ago, i call them in today to find out whats happening since i never received the report and i am told that the test was unsuccessfull because the car was stationery. I was told that the test takes 24 hours to complete and my question is am i supposed to drive the car for 24 hours while they are running tests?</p> <p> </p> <p>If you cannot run the tests then upgrade my package or cancel the damn thing. I will not be paying for non functioning device.</p> <p> </p> <p>If you do not resolve this in the next 24 hours i will be showing you flames.<br /><br /><br /></p>

0
Replies (8)
Netstar
Netstar's reply07 Apr 2017, 12:58
Official

Good day Mary

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise

MM
Mary M's update07 Apr 2017, 14:50
Reviewer Update

I just found out that Altech does not know where my car is. They just told me that the device (tracker) in my car is faulty. They further confirmed that had my car been ****** they wouldn't have been able to track it.

What am I paying for?

Guess what, i had to fight for them to give me this information. Had i not phoned them each and every day i would have never known.

Altech Netstar you are dealing with the wrong person.

Netstar
Netstar's reply07 Apr 2017, 15:49
Official

Good day Mary

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise

MM
Mary M's update07 Apr 2017, 16:16
Reviewer Update

Hi Denise

It looks like we are half way there. The device will be upgraded on Monday.

I will provide further feedback on Monday.

Thank you for what you have done so far :-).

Netstar
Netstar's reply07 Apr 2017, 16:45
Official

Good day Mary

Thank you for taking my call.

You have informed me the relevant department did make contact with you.

Kind regards

Denise

MM
Mary M's update10 Apr 2017, 10:57
Reviewer Update

Hi Denise

You deserve a bells.

You have restored the faith that i had in Altech.

You deserve a paid day off.

I will be callling in shortly for a health check on the device.

MM
Mary M's update10 Apr 2017, 10:58
Reviewer Update

5 Star

Netstar
Netstar's reply10 Apr 2017, 16:13
Official

Good day Mary

Thank you for taking my call.

You have advised that your unit was attended to this morning and you will contact us to do a test.

Warm Regards,

Bongiwe