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kaamilah F

1 reviews | Active since Sept 2019

08 Sept 2021, 17:03

Reimbur*****t

Netstar needs to reimburse me money. I have logged this issue 1/09/2021. Since that time I have been shoved from pillar to post, and I don't think anybody is working in the accounts department either ,no use phoning them. even if u phone the accounts manager , just no response. One call center agent asked me if I am in arrears because that is the only time the accounts department will give you any attention. and they never return calls even if they promise to do so. They do send reference numbers which they send via sms and when u quote them when u phone they do not pic up any

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Replies (1)
Netstar
Netstar's reply08 Sept 2021, 17:19
Official
 Good day Kaamilah,

Thank you for bringing the matter to our attention. Please accept our sincere apologies for the inconvenience caused.

We will follow up with our finance team and provide feedback.

Kind regards,
Netstar