Reimbur*****t not processed and no feedback received

I'm writing this grievance for the second time. Altech Netstar hasn't reverted back to me regarding the complaint I had where my account was being debited for a tracker which was not working for over 2+ years. They confirmed that the contact was for 3 years only and had lapsed in 2015. I was still being debited form then until late last year at about November 2017.

I want Altech to reimburse me for the 2 years that my contract had lapsed and for failure to provide me with good service. When I called in I was taken from 1 department to another and they advised they cannot track my car.

I need my money and I need to deal with someone who can assist me swiftly and not a manager who with bad customer service.

Thanks, Phyllis