Refund taking 4 months

Requested my policy to be cancelled with Netstar on 18 Aug - spoke to Lebo. <br> <br> I was then debited for an amount of R224 for September. Called on 2 Oct to find confirm why the policy was not cancelled - consultant confirmed they had a system issue and policy was still active. She gave me a ref no. and said the refund would take 14 working days. <br> <br> Called on 26 Oct - as no refund had happened yet. Consultant confirmed that a email follow up will be sent to the accounts dept. <br> <br> I sent a follow-up email on the 12 Nov - no response from Netstar. <br> <br> Called today 18 Nov to follow up AGAIN - got put through to 4 different people - eventually a lady by the name of Reshmica gave me a mouthful saying the policy should have been cancelled in writing. She had a bad attitude and was very rude. Told me the refund will happen in 7 workings days!!! <br> <br> This is beyond disappointing and i will never take out another policy with Netstar. They are so quick to debit your account when you take out a new policy but take no interest when they need to do a refund. No customer care whatsoever. Completely fed up