Refund still not done

i complained about a wrong debit order from Netstar about a week ago ,

A Patronelle or whatever her name is called to assure me that my funds will be refunded within 24hours and to date that has not happened

Not certain as what lengths one needs to bend in order to get what belongs to me

I will be walking into their head office to cause a scene because apparently this is the only language they understand

Why should I be inconvenienced because of their negligence

I am furious and I want this contract cancelled