Refund

On the 15th May emailed Netstar requesting them to cancel my other vehicle tracker, on the the 25th the debit order went off my account for both cars. I emailed Nestar again to enquire why my request was not actioned, I got a call from an agent that upgraded my current package and told me that the other vehicle tracker has been cancelled I will received refund within 7days. I sent numerous emails following up on the refund no luck on that part. On the 25th June the debit order goes off for the old package including the cancelled vehicle and as well as the new package. I called Netstar on 27th June, I was transferred from one department to another, until I spoke to Teboho from Finance who assured me that the refund will be processed and will be in my account by Saturday. I still have not received my refund, I have been a client for more than 5years and I am disappointed by the service I am receiving from Netstar. Netstar is quick to upgrade my package but sending me from pillar to post for my refund.