Reference no ***9 : Cancellation

Reference no ***9 : Cancellation

Good day Nestar Complaints, Cancellations, and Lerato,

I am writing to formally express my dissatisfaction with the lack of response and action regarding the closure of my account.

I reported my vehicle as written off in August 2025, at which time a cancellation fee of R1,720.03 (incl. VAT) was agreed to be debited. This amount was not debited as arranged. Instead, three months later, a different debit was processed, and my account was subsequently handed over to Lerato from GLA, despite an arrangement already being in place.

Out of frustration with repeated calls from a debt collector, I have already settled an amount of R2,000. However, I do not understand why this was necessary given the prior arrangement. I now request that you:

1. Settle and close this account immediately. 2. Provide written confirmation of the cancellation. 3. Cease all recovery actions and handovers related to this matter.

This request was originally made on 2 February, and I expect resolution within 10 business days from the date of this email. Failure to comply will leave me with no choice but to escalate this matter further, as withholding closure and documentation infringes upon my consumer rights under applicable debit settlement legislation.

I have been a customer since 2019, and I find this level of service unacceptable. I trust you will act promptly to resolve this matter.