Really really really bad product and customer service

Dear Netstar Team,

I joined Netstar just three months ago, and unfortunately, my experience has been extremely exhausting and labour-intensive. I have already had three callouts and am now going into my fourth.

On the 27th of August, one of my bikes was in an accident. There was no impact alert, and by the 29th of August, I noticed that I was not receiving notifications. I logged a call on the app but received no feedback. I had to spend my own airtime and work time to follow up, and only after my call were things updated. This delay resulted in a full week of lost tracking — for a service I am paying extra for, with very limited value returned.

In addition, I have another bike that has not been tracked at all. This ongoing pattern is extremely disappointing, time-consuming, and far from the peace of mind I was promised when I entrusted my business to Netstar. Instead of enabling me to manage my operations more effectively, it has created daily frustrations and business losses, while Netstar continues to debit my account.