DC
Dean C

1 reviews | Active since Nov 2014

03 Feb 2017, 15:27

REALLY POOR CUSTOMER SERVICE

<p>I have been a member with Netstar since I can remember, I have 2 current vehicles with tracking systems from Netstar for the past 8 years. My premium has all of a sudden shot up with more than a 15% INCREASE and I am now paying R435 for an outdated system??? I was paying R276 in December 2016.</p> <p> </p> <p><br />I cannot get around the fact that the monthly price increased so much for technology of the past. I spoke to a gent named Jabulani from netstar. I queried why the big increase after which he cut the call.</p> <p> </p> <p><br />Trying to get through to Netstar is also a hopeless cause as their lines are either unavailable or they do not answer. Their customer service number rings for ages and then they cut you off, they also cut you off when you do get through...</p> <p> </p> <p><br />I am disgusted with this service and premium. Please contact me (as no phones are being answered at your offices) so that I cancel my subscription and arrange removal so that I can have another company install their tracker that offers me more value for less.</p> <p> </p> <p><br /> </p>

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Replies (2)
Netstar
Netstar's reply03 Feb 2017, 16:00
Official

Good day Mr Curtis

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply03 Feb 2017, 16:11
Official

Good day Mr Curtis

As per our telephonic conversation, I have provided you with information from the relevant department.

Kind regards

Denise

Best regards,