KC
Kooveshan C
1 reviews | Active since Jun 2022
09 Apr 2026, 12:47
Really disappointed in netstar actually thinking of dropping them
I’ve been a loyal customer of Netstar for more than 3 years, which makes this experience even more disappointing.
The installation process today lacked professionalism, proper communication, and basic customer care. From technicians arriving at an unscheduled time, to dismissing safety concerns about installing the unit in a visible public area, the entire experience felt rushed and careless.
Most concerning is that there was no proper system handover, no testing conducted, and my panic button has not received any response despite multiple attempts. This raises serious concerns about whether the system is even functioning correctly.
Given my history with Netstar, I expected far better. I would appreciate urgent intervention to properly test the system, explain my package, and restore my confidence in the service.
Helpful (0)
Replies (6)0
Replies (6)
Netstar's replyOfficial
09 Apr 2026, 12:54Good day Kooveshan
We understand your frustrations and would like to put you at ease, We are here for you and we will have one of our trained professionals contact you for assistance.
Regards
Netstar
We understand your frustrations and would like to put you at ease, We are here for you and we will have one of our trained professionals contact you for assistance.
Regards
Netstar
Netstar's reply09 Apr 2026, 12:54
Official
Good day Kooveshan
We understand your frustrations and would like to put you at ease, We are here for you and we will have one of our trained professionals contact you for assistance.
Regards
Netstar
We understand your frustrations and would like to put you at ease, We are here for you and we will have one of our trained professionals contact you for assistance.
Regards
Netstar
Netstar's replyOfficial
09 Apr 2026, 13:12Good day Kooveshan
We are sorry to hear that you feel this way about our service. Please note that this matter has been escalated for assistance.
Regards
Netstar
We are sorry to hear that you feel this way about our service. Please note that this matter has been escalated for assistance.
Regards
Netstar
Netstar's reply09 Apr 2026, 13:12
Official
Good day Kooveshan
We are sorry to hear that you feel this way about our service. Please note that this matter has been escalated for assistance.
Regards
Netstar
We are sorry to hear that you feel this way about our service. Please note that this matter has been escalated for assistance.
Regards
Netstar
KC
Kooveshan C's updateReviewer Update
10 Apr 2026, 09:49Apart from the reply on this review I haven't received any call or assistance yet from netstar which clearly is am indication of how important this matter is to them knowing I'm a loyal client and have safety concerns
KC
Kooveshan C's update10 Apr 2026, 09:49
Reviewer Update
Apart from the reply on this review I haven't received any call or assistance yet from netstar which clearly is am indication of how important this matter is to them knowing I'm a loyal client and have safety concerns
KC
Kooveshan C's updateReviewer Update
10 Apr 2026, 12:14Following my previous review, I was contacted by a customer care agent from Netstar. I do appreciate the call she was professional, understanding, and handled the conversation well.
However, my concerns have unfortunately increased.
I’ve now been informed that there is a fault with my unit, which is extremely concerning considering it was only installed yesterday. This raises a serious concern as to how a faulty unit could be installed in the first place, and why no proper testing or demonstration was done by the technicians before they left.
There was no confirmation that the system was working, and I am now required to reschedule another appointment for a technician to come out and resolve the issue. While I understand that faults can happen, this has resulted in unnecessary inconvenience on my side. I now have to adjust my schedule again and make myself and my vehicle available a second time for something that should have been handled correctly from the start.
As a loyal client of over 3 years, this entire experience has been frustrating and disappointing. More importantly, it raises concerns about reliability. If an issue like this can go unnoticed during installation, it does make one question how dependable the system would be in a real emergency situation.
I trust that this situation will be handled with the level of care and attention expected, especially considering the inconvenience and concerns this has caused.
However, my concerns have unfortunately increased.
I’ve now been informed that there is a fault with my unit, which is extremely concerning considering it was only installed yesterday. This raises a serious concern as to how a faulty unit could be installed in the first place, and why no proper testing or demonstration was done by the technicians before they left.
There was no confirmation that the system was working, and I am now required to reschedule another appointment for a technician to come out and resolve the issue. While I understand that faults can happen, this has resulted in unnecessary inconvenience on my side. I now have to adjust my schedule again and make myself and my vehicle available a second time for something that should have been handled correctly from the start.
As a loyal client of over 3 years, this entire experience has been frustrating and disappointing. More importantly, it raises concerns about reliability. If an issue like this can go unnoticed during installation, it does make one question how dependable the system would be in a real emergency situation.
I trust that this situation will be handled with the level of care and attention expected, especially considering the inconvenience and concerns this has caused.
KC
Kooveshan C's update10 Apr 2026, 12:14
Reviewer Update
Following my previous review, I was contacted by a customer care agent from Netstar. I do appreciate the call she was professional, understanding, and handled the conversation well.
However, my concerns have unfortunately increased.
I’ve now been informed that there is a fault with my unit, which is extremely concerning considering it was only installed yesterday. This raises a serious concern as to how a faulty unit could be installed in the first place, and why no proper testing or demonstration was done by the technicians before they left.
There was no confirmation that the system was working, and I am now required to reschedule another appointment for a technician to come out and resolve the issue. While I understand that faults can happen, this has resulted in unnecessary inconvenience on my side. I now have to adjust my schedule again and make myself and my vehicle available a second time for something that should have been handled correctly from the start.
As a loyal client of over 3 years, this entire experience has been frustrating and disappointing. More importantly, it raises concerns about reliability. If an issue like this can go unnoticed during installation, it does make one question how dependable the system would be in a real emergency situation.
I trust that this situation will be handled with the level of care and attention expected, especially considering the inconvenience and concerns this has caused.
However, my concerns have unfortunately increased.
I’ve now been informed that there is a fault with my unit, which is extremely concerning considering it was only installed yesterday. This raises a serious concern as to how a faulty unit could be installed in the first place, and why no proper testing or demonstration was done by the technicians before they left.
There was no confirmation that the system was working, and I am now required to reschedule another appointment for a technician to come out and resolve the issue. While I understand that faults can happen, this has resulted in unnecessary inconvenience on my side. I now have to adjust my schedule again and make myself and my vehicle available a second time for something that should have been handled correctly from the start.
As a loyal client of over 3 years, this entire experience has been frustrating and disappointing. More importantly, it raises concerns about reliability. If an issue like this can go unnoticed during installation, it does make one question how dependable the system would be in a real emergency situation.
I trust that this situation will be handled with the level of care and attention expected, especially considering the inconvenience and concerns this has caused.
Netstar's replyOfficial
13 Apr 2026, 16:30Good day Kooveshan
Thank you for affording us the opportunity to look into your matter and assist you. As per our consultants you have been contacted a rescheduled for reattendance for tomorrow. Should you have any questions or problems please don't hesitate to contact us.
Regards
Netstar
Thank you for affording us the opportunity to look into your matter and assist you. As per our consultants you have been contacted a rescheduled for reattendance for tomorrow. Should you have any questions or problems please don't hesitate to contact us.
Regards
Netstar
Netstar's reply13 Apr 2026, 16:30
Official
Good day Kooveshan
Thank you for affording us the opportunity to look into your matter and assist you. As per our consultants you have been contacted a rescheduled for reattendance for tomorrow. Should you have any questions or problems please don't hesitate to contact us.
Regards
Netstar
Thank you for affording us the opportunity to look into your matter and assist you. As per our consultants you have been contacted a rescheduled for reattendance for tomorrow. Should you have any questions or problems please don't hesitate to contact us.
Regards
Netstar
KC
Kooveshan C's updateReviewer Update
13 Apr 2026, 19:11You guys are failing to understand what I'm saying
KC
Kooveshan C's update13 Apr 2026, 19:11
Reviewer Update
You guys are failing to understand what I'm saying