Real incompetence with companies we are supposed to trust our lives on

The incompetence in this country and company just baffles one every day. It's sickening. I had the units on 2 cars tested and was told they were due for upgrades (incompetence 1 - i must initiate this). Sales person was great in selling you the options and i selected the Netstar Plus and Nano on both cars and received confirmation of such. Fitment guy comes out and fails to do the Netstar plus on one of the cars... asked why - not his problem he just did what he as told. Phone Netstar, after being unceremoniously passed and holding on forever i get told, mistake on their side another fitment must be arranged - seriously people in south africa just have not option but to sit around and wait thanks to your incompetence - and all you ever get is sorry... but it's everyone but me. Sorry we will fix it at yet another day'sinconvenience to you but that is not their problem.