Reactivation of account no ***

Good morning Netstar

My name is P Bhengu Account No: ***, i want to lay a complaint. On 28/06/21 i made a call to Netstar help desk requesting my June Travel Log Book and also to reactivation of one my vehicle Renault into the system which was cancelled.

The vehicle which I have asked to be cancelled was a Toyota Quest and replaced it with Hyundai Creta. The lady promised me that they would attend to my request and she said that the following the problem will be resolved but that did not happen.

On 28/06/21, I called again and explained to the lady she gave me assurance that the matter will be resolved the following day and she gave me a Case No: ***, but nothing happened.

On 02/07/21 i went to Netstar in Durban Montgomery Mt Edgecombe, i spoke to an Indian guy who said he is the Manager. He promised me that he will ask the IT guys to resolve the problem before the end of the day. But that did not happen.

Again a call was made on 2021/08/06 and i spoke to Ms Desmond and she said the matter has been resolved and she gave me a new case no *** she said the fit man from Durban will call me; till today nobody called.

Regards