MV
Melany V
1 reviews | Active since Jan 2010
31 Dec 2025, 17:09
Radio silence...are you there?
We are really struggling with this company. We had 2 vehicles on Netstar, and I sold my one vehicle a few months ago and I phoned them to cancel that vehicle. They said they would but didn't happen. The Netstar app only shows one vehicle, the one I sold, and the one I actually want on the app they said they would sort out...and they didn't. By the way ... Still paying premiums on the sold vehicle. I had enough, sent them an email which apparently got sent to retention department at the beginning of December. Only to have radio silence after that. I then called them a few days ago, the said they will send me a reference number to confirm the cancellation of the entire contract and confirm the penalties. Still waiting.... would you trust a company with the security of your vehicle when they can't seem to do simple things?
Helpful (0)
Replies (6)0
Replies (6)
Netstar's replyOfficial
01 Jan 2026, 11:47Good day Melany,
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience.
Kindly note that we are looking into this matter and we will assist accordingly.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience.
Kindly note that we are looking into this matter and we will assist accordingly.
Kind regards,
Netstar
Netstar's reply01 Jan 2026, 11:47
Official
Good day Melany,
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience.
Kindly note that we are looking into this matter and we will assist accordingly.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience.
Kindly note that we are looking into this matter and we will assist accordingly.
Kind regards,
Netstar
MV
Melany V's updateReviewer Update
07 Jan 2026, 11:03After some private messages with Netstar they just blew me off and now I have to contact them again? What so I don't get service, yet again?. My account ***0.
As noted in my previous message. I will be reversing any charges that Netstar takes off from my bank account going forward, unless the cancellation of the contract is confirmed with the penalties. No longer interested in playing games.
As noted in my previous message. I will be reversing any charges that Netstar takes off from my bank account going forward, unless the cancellation of the contract is confirmed with the penalties. No longer interested in playing games.
MV
Melany V's update07 Jan 2026, 11:03
Reviewer Update
After some private messages with Netstar they just blew me off and now I have to contact them again? What so I don't get service, yet again?. My account ***0.
As noted in my previous message. I will be reversing any charges that Netstar takes off from my bank account going forward, unless the cancellation of the contract is confirmed with the penalties. No longer interested in playing games.
As noted in my previous message. I will be reversing any charges that Netstar takes off from my bank account going forward, unless the cancellation of the contract is confirmed with the penalties. No longer interested in playing games.
Netstar's replyOfficial
07 Jan 2026, 11:12Good day Melany,
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Netstar's reply07 Jan 2026, 11:12
Official
Good day Melany,
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
MV
Melany V's updateReviewer Update
16 Jan 2026, 00:36Follow up, still being ignored by Netstar. I've also been following up on email, this avenue of communication is also being ignored (even with reminders). I would have driven out to Midrand to resolve, but that is far for me. Also, don't understand why any communication to Netstar is beyond them to resolve on any level. It's almost like no one at Netstar even knows how to cancel a contract...or communicate.
Anyway I figured they will only wake up when I reverse the payments. If they choose to go legal, I have plenty of evidence of being ignored - I'm sure this is probably the only way to get their attention.
Anyway I figured they will only wake up when I reverse the payments. If they choose to go legal, I have plenty of evidence of being ignored - I'm sure this is probably the only way to get their attention.
MV
Melany V's update16 Jan 2026, 00:36
Reviewer Update
Follow up, still being ignored by Netstar. I've also been following up on email, this avenue of communication is also being ignored (even with reminders). I would have driven out to Midrand to resolve, but that is far for me. Also, don't understand why any communication to Netstar is beyond them to resolve on any level. It's almost like no one at Netstar even knows how to cancel a contract...or communicate.
Anyway I figured they will only wake up when I reverse the payments. If they choose to go legal, I have plenty of evidence of being ignored - I'm sure this is probably the only way to get their attention.
Anyway I figured they will only wake up when I reverse the payments. If they choose to go legal, I have plenty of evidence of being ignored - I'm sure this is probably the only way to get their attention.
MV
Melany V's updateReviewer Update
16 Jan 2026, 10:15Unfortunately I didn't receive any documentation as per your communication on 07/01/2026. The person I spoke to sent she will send me the confirmation of the communication and a reference?
MV
Melany V's update16 Jan 2026, 10:15
Reviewer Update
Unfortunately I didn't receive any documentation as per your communication on 07/01/2026. The person I spoke to sent she will send me the confirmation of the communication and a reference?
Netstar's replyOfficial
16 Jan 2026, 10:46 Good day Melany,
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Netstar's reply16 Jan 2026, 10:46
Official
Good day Melany,
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar