Quick To Sell But ... No after service

During August 2015 I took a Road Cure Bundle via the Call centre. Since then various mails and call s were made to obtain details, of course the debit order was implemented immediately. Ms Sorina confirmed via email that the information will be send to me, 3 further requests were just ignored. Mr Prays commit himself to make sure that \somebody"will call me today. NOTHING happens. Please cancel the cover and pay back all my monies!!!"""