Quick to handover

Imagine my surprise to get a message that I was being handed over for collection of outstanding funds. Not once has Netstar tried to contact me by phone or email to discuss this, but they are quick to send you an increase in fees. Don't even try to contact them through their website, they don't respond that way either. All I want is their device removed from my car so I don't have to try and deal with a company that is so quick to hand you over without even trying.