Putrid Service

Altech Netstar service is putrid.

I contacted them regarding fitment of a device. I received my contract confirmation on 24 May 2021, a few details were incorrect as the sales consultant clearly took shortcuts instead of asking for clarity. I also requested that they contact they contact an alternative number regarding fitment which was not noted and instead the number kept receiving sales calls.

I contacted Netstar to amend details and find out when fitment will be done. I was on hold for approximately 30 minutes. The very next day i was contacted regarding fitment of which i requested they call the alternative number which then received a sales call once again.

Eventually they contacted the correct number and advised fitment will be done today 31 May 2021, they advised the fitment team will call 30 mins before coming out. The day is almost over and still no call.

I contacted Netstar once again, i was on hold for over 30 minutes. I then called back and selected the new sales option and my call was answered within 5 minutes.

Paying customers are not prioritized, makes me wonder what happens if you're in an emergency situation like a hijacking or theft.

Disgusted!!!