Possible ********** Scheme Reported - No Feedback/Rectification

When updating my budget spreadsheet I noticed that my installment for the tracker hadn't gone off at the end of March. I usually wait a couple of business days into the new month for any debit order to reflect but it was now the 7th so I called Netstar to find out what happened. I assumed it was just a technical glitch but what I was told was more shocking. Apparently someone named Gordon had emailed a Teri telling him/her to cancel my contract and then that same Gordon created a new contract but failed to reinstate the billing. The reason this was so outlandish to me is because I never asked for my contract to be cancelled. At this point I was not only concerned that I wouldn't be covered if anything happened to my car but also, I felt like perhaps Gordon and/or Teri were involved in some kind of ********** scheme where they were writing fictitious new sales and I had been a victim. I asked the consultant I spoke to (Goodwill) to put me through to a department where I could lay a complaint and I was put through to a lady named Lerato who was identified as a supervisor. I explained the whole thing to her and she was bewildered and assured me she would investigate and get back to me by COB the next day i.e. Thursday the 8th however I have yet to hear anything from Netstar since. This is my last resort.