JW
Josh W
1 reviews | Active since Apr 2021
20 Jul 2023, 13:58
POPIA Act violation and Unauthorized Debit Order
I received an SMS stating my account will be debited at the end of this month. I do not and have not signed any contracts with Netstar nor have I used any of your services. What's more worrying is I have not shared any of my personal details with you, this includes my cell phone number and account details so I do not know how you have this information, you are in violation of the POPIA Act. You cannot debit me because I do not have any services with you and I do not give you permission to use my personal information, you need to delete it immediately.
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Replies (2)
Netstar's replyOfficial
20 Jul 2023, 14:54Good day Josh Webber,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will look into the matter and provide feedback.
Kind regards,
Netstar Team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will look into the matter and provide feedback.
Kind regards,
Netstar Team
Netstar's reply20 Jul 2023, 14:54
Official
Good day Josh Webber,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will look into the matter and provide feedback.
Kind regards,
Netstar Team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will look into the matter and provide feedback.
Kind regards,
Netstar Team
JW
Josh W's updateReviewer Update
21 Jul 2023, 10:43 It is quite concerning that I have never shared any of my personal information with your company including my contact number and account details, yet somehow you were going to debit my account. This is a clear violation of the POPI Act which explicitly protects consumers against this kind of abuse and I will be reporting it to the relevant authorities. I demand that you delete all my personal information including my account details and cease all use of my information for nefarious reasons.
JW
Josh W's update21 Jul 2023, 10:43
Reviewer Update
It is quite concerning that I have never shared any of my personal information with your company including my contact number and account details, yet somehow you were going to debit my account. This is a clear violation of the POPI Act which explicitly protects consumers against this kind of abuse and I will be reporting it to the relevant authorities. I demand that you delete all my personal information including my account details and cease all use of my information for nefarious reasons.