1 reviews | Active since Sept 2016
Poorest service, no feedback and I have to pay for this?
<p>I called Altech Netstar early July ( 6/7/16) and adviced that my car will be sold, the unit must be removed and fitted into my partners car. It took two weeks of follow up for the unit to be removed (after the car was sold on 8/7/16) . The removed unit has still not been fitted into my partners car, and two months later, I still have to call, no feedback, empty promises that it will be resolved, and to top it all, I must pay for a unit that lies somewhere.</p> <p> </p> <p>I need ALTECH NETSTAR to contact me and resolve this matter. I need the unit fitted into my Partners car, and credited for the months I paid for nothing. YOU HAVE BRIDGED THE CONTRACT. I am refusing to pay one more sent (Debit order been cancelled) untill you provide the service you are charging me for. I called your call centre again, same empty promises. I was promised that I will have feedback in 30 minites, and again that did not happen. I held on for 32 minutes - trying to speak to a supervisor and then hung up. I could not listen to that dreadfull music for one more minute.</p> <p> </p> <p>Besides having to pay for a rental unit that lies somewhere in your storage, I still have to incur cost and time reminding you that you are not doing your job, you are failing me as a customer.</p> <p> </p> <p>If this matter is not resolved within 7 working days (unit fitted in my partners car, and credit passed in lue of no serviced received), I will escalate this matter to social media, and the national consumer ombudsman. As you do not honour the contract and service required, why should you get paid for it?</p>
Good day Lydia
As per our telephonic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department with be in contact with you .
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department with be in contact with you .
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our Durban technical department will be in contact with you.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our technical department did make contact with your partner and arrangements have been made.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, I did inform you our technical department did make contact with your partner and arrangements have been made.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, you have informed me the technician did go out to you.
kind regard
Denise
Good day Lydia
As per our telephonic conversation, you have informed me the technician did go out to you.
kind regard
Denise
Good day Lydia
As per our telephonic conversation, you have informed me this query has been resolved.
Kind regards
Denise
Good day Lydia
As per our telephonic conversation, you have informed me this query has been resolved.
Kind regards
Denise