SS
Sinazo S

1 reviews | Active since Jun 2023

22 Jun 2023, 12:56

Poor tracker service

I had an accident last week Monday. I received no phone call after impact to check if I'm in need of any assistance. When I phoned them to enquire they told me I should've called them monthly to remind them to update my tracker and that they suggest I upgrade my package for a more accurate signal

0
Replies (3)
Netstar
Netstar's reply22 Jun 2023, 15:51
Official
 Good day Sinazo
We are sorry that you have had this experience.  Please note one of our trained consultants will be in contact with you for assistance.

Kind Regards
Netstar 
 

Best regards,

SS
Sinazo S's update23 Jun 2023, 08:16
Reviewer Update
Your trained consultant is not so trained. I ended up canceling my services with you. Netstar is a useless service provider I must say. And your guy knew how to rub me off the bad way
Netstar
Netstar's reply23 Jun 2023, 09:14
Official
Good day Sinazo 

We understand your frustrations and note your concerns. As much as we would like to continue having you as a member, we respect your decision to terminate your contract. We hope to provide you with better services again in the future.

Regards
Netstar

Best regards,