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KM
Kulani M

1 reviews | Active since Jun 2015

21 Sept 2021, 09:55

Poor Services

I sold my car with netstar tracking device to a new owner. Then the new owner phoned the company to find out if he can upgrade the current package, Then the consultant opened another package on the existing vehicle for the sake of sale / commission. The vehicle end up having two devices from one company. I contacted help desk (Akhona from Retention dept)to share my experiences but I was advised that someone will call but since today.Poor services and empty promises

0
Replies (4)
Netstar
Netstar's reply21 Sept 2021, 11:45
Official
Good day Kulani,

Thank you for bringing this matter to our attention, please accept our sincere apologies for the inconvenience caused.

We will contact you to assist.

Kind regards,
Netstar
KM
Kulani M's update30 Sept 2021, 15:25
Reviewer Update
Good day

I received a call from your organisation on the 21st Sept, promised me to make follow up on my issue even today I havent received any feedback. This prove how netstar is good on providing poor services.
Netstar
Netstar's reply30 Sept 2021, 15:46
Official
Thank you for bringing this matter to our attention, please accept our sincere apologies for the inconvenience caused.

We will contact you to assist.

Kind regards,
Netstar
Netstar
Netstar's reply04 Oct 2021, 14:57
Official
Good day Kulani,

Please note that we've been trying to contact you with no success. Kindly advise of a convenient time to contact you.

Kind regards,
Netstar