Poor Serviced

Hi I'm very dissapointed in Netstar,

---------- Forwarded message --------- From: Netstar Customer Services <***> Date: Wed, Jan 8, 2025, 16:07 Subject: Re: Netstar Early Warning R199 P/M(Fitment) To: Johan Rowan Jacobs <***>, Planning Team leads <***>

Good day, Johan.

Thank you for your correspondence with Netstar.

We apologize for the inconvenience caused.

Your request has been forwarded to Planning department.

@planning please urgently attend to this.

Here's with case for installation: CAS-***-M3X2

Netstar has launched a Service Bot where you can view your invoice, fitment certificate, request a vehicle location and many other options. Simply send a WhatsApp message to 0860-12-24-36 or use the following link https://www.netstar.co.za/service-bot/.

Kind regards,

Mmeli Mgongo

Netstar Customer Service Department

t +***6

e ***

w www.netstar.co.za

From: Johan Rowan Jacobs <***> To: Netstar Customer Services <***> Cc: ANFS Planning <***>, Planning Team leads <***>, ANFS Planning <***> Date: 2025-01-08 15:18:18 Subject: Re: Netstar Early Warning R199 P/M(Fitment)

Good day,

Hope you are doing well, Regarding the reported matter, please be advised that I’ll be going with another Tracker company, because I can see that you don’t prioritize the needs of your customers, no installation were done so you do not have any legal right to charge me any fee,

Thank you Johan Jacobs

On 07 Jan 2025, at 17:00, Netstar Customer Services <***> wrote:

Good day, Mr Jacobs

Thank you for your correspondence with Netstar.

Your request has been forwarded to our Planning department .

Your reference is:CAS-***-M3X2

@planning please assist by contacting client .

Please rate Thabang Zono's service:

https://wa.me/***?text=To%20start%20writing%20a%20review%20about%20Netstar%20TAP%20THE%20SEND%20ARROW

Netstar has launched a new platform where you can manage your account, track all your vehicles, update your information and much more. Register here https://my.netstar.co.za/login to experience Netstar like never before.

Kind regards,

Thabang Zono

Customer Services

Direct +27 (11) *** Email *** Web www.netstar.co.za

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<blobid118.gif> From: Johan Rowan Jacobs <***> To: Abel M <***>, Netstar Customer Services <***> Date: 2025-01-07 16:43:53 Subject: Fwd: Netstar Early Warning R199 P/M(Fitment)

You don't often get email from ***. Learn why this is important Good day,

Hope you are doing well, Regarding the fitment, there was a confusion with the fitment that was supposed to be done on Monday the 06th of January 2025,

I got phoned today to be told that you will only be able to fit the tracker on Friday the 10th of January 2025, I can't wait so long, if you are not able to fit it tomorrow then you can cancel everything, I'll go with Matrix, Cartrack or Tracker,

Thank you,

Johan Jacobs ***

---------- Forwarded message --------- From: Johan Rowan Jacobs <***> Date: Tue, Jan 7, 2025, 11:05 Subject: Netstar Early Warning R199 P/M(Fitment) To: Abel M <***>

Good day Abel,

Hope you are doing well, can you please schedule a fitment for me for today(this afternoon), I've signed up with you guys already?

Thank you, Johan Jacobs - Case Reference: ***7, Identity Number: ***, Address: 51 Pagoda Street, Buffalo Flats, Extension 2 to 7, East London, Eastern Cape, 5209