POOR SERVICE & UNDERSTANDING

I have received an annual increase letter on the 1st of April 2024. I have then called netstar and spoke to some one and negotiated a lower premium, as I have been with netsar from 2012. They have agreed to lower my premium but they kept charging new rates. The rates were not amended. When the debit went out, they still charged me the new rate, I called in and from then till now, they all seem so *********** and always keep transferring me to new people and giving me new stories. I am quite fed up off NETSTAR especially been a loyal customer for so long, NETSTAR KEPT ON DEBITING ME THE NEW RATES right up until recently, I was also promised a refund and also a months free service due to their un professional employees that work for them. It's not about the money, it's about the principal behind things and they ****ed me off because every time I call them, they have not loaded any refund or month service free! (PLEASE LISTEN TO ALL THE VOICE CALLS FROM APRIL, MAY TILL NOW) nothings been done and it's always like a new thing that I have to keep explaining! NETSTAR WASTED MY ARITIME AND CAUSED ME ALOT OFF INCONVIENIENCE EVERYTIME I HAVE TO MAKE A CALL TO THEM. I am a very unhappy client , been loyal to NETSTAR but they cannot honor their words, So if they cannot honor their word, why must i still be loyal and pay for such terrible and poor service!. SO GOING FORWARD I WANT TO CANCEL MY NETSTAR AND ALSO WILL BE POSTING ON HELLO PETER SA TO LET PEOPLE KNOWHOW TERRIBLE THEIR SERVICE REALLY IS. I Will not pay the cancelation fee also, CAUSE I'M SICK AND TIRED OFF PAYING NETSTAR MEANWHILETHEY LIKE ROBBING PEOPLE. ATTACHED IS CORRESPONDENCE FROM SOME ONE WHO ALSO WHO NEVER KEPT TO THEIR WORDS.