Poor Service - Tracking Devices - App

I have 2 vehicles with Netstar both vehicles have to top unit installed. You get a panic button and a remote unit. Should the vehicle move and the remote unit is not with the vechicle this sends a signal to Netstar.

Both my vechiles have been moving without the remote unit no contact from Netstar. Both Panic Buttons has been pressed no contact from Netstar. What bad service you pay monthly to be assured your vehicle is safe.

You have a Netstar app but your app does not show the correct information. Car was moving today it shows last seen 20 November.

You contact Netstar they give you a case number nothing happens.

How safe is my car with Netstar?