Poor service /reinstallation of device

Been a client with netstar for almost 2 years. There hasnt been a need for me to utilize their services. I sold the vehicle which the device was installed in and purchased a new one. I called netstar to transfer/ continue service on the new vehicle. I was proposed with 2 options. 1. Cost to reinstall on new vehicle. 2. Cost to cancel the device. Both of these costs were the same. What business sense does it make to rather loose a client than just to continue service on new vehicle. I would rather go to a tracking company where im able to transfer to a new vehicle without issues or being faced with additional charges. If the cost for me to reinstall is the same as to cancel. I would cancel. I called the second time to speak to a manager. I was placed on hold for over 45 mins. Poor service.