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Michael Warwick-Oliver

1 reviews | Active since Jan 2019

05 Dec 2025, 18:04

Poor service. No attendence

My device has been faulty for over a month now. Net star has not contacted me about the unit. How can you track a a vehicle if the unit is not communicating at all. Surely this is what we pay for.

when the issue was reported that i could not track my car, the agent stated that i was lucky i reported it when i did, otherwise i would have to pay.

repairs were scheduled for today. 5-12-2025. No technician arrived. No phone call. After more than 30min of trying to contact the call centre, i eventually got through and was told i would receive a call back shortly.

no call back.

0
Replies (6)
Netstar
Netstar's reply06 Dec 2025, 07:47
Official
Good day Michael,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please give us an opportunity to investigate the matter and we will revert back to you.

Kind regards 
Netstar 
MW
Michael Warwick-Oliver's update06 Dec 2025, 12:27
Reviewer Update
Thank you,

I would still like answers as to how something like this could hapen. how is it that a unit is faulty without netstar noticing? how does it take 2 weeks to swap out a faulty unit? If i did not realise that the first person that i spoke to when i noticed the issue was clueless, i wouldn't be this far. I was assured a replacement due to the primary and secondary units both being faulty. today i was told that they will try and repair, if it cannot be repaired, a replavement will be scheduled.
Netstar
Netstar's reply06 Dec 2025, 12:32
Official
Good day Michael

Thank you for the reply. Please note a consultant will make contact with you for further assistance. 

Kind regards 
Netstar 
Netstar
Netstar's reply08 Dec 2025, 16:19
Official
Good day Michael,

Our technical team has advised that they attempted to make contact but were unsuccessful. Could you kindly provide us with a convenient time for them to reach you.

Kind regards 
Netstar 
MW
Michael Warwick-Oliver's update11 Dec 2025, 09:41
Reviewer Update
By this point the unit had been swapped out already and i had spoken to about 6 representitives. most of which trying to upsell on the contract.

Issue has eventually been resolved.

Thank you
Netstar
Netstar's reply11 Dec 2025, 09:44
Official
Good day Michael,

Thank you for taking time to share your feedback with us, we are glad we were able to assist you.

Kind Regards,
Netstar