Poor Service NETSTAR - "De-saSTAR"

it is so frustrating to deal with Netstar who claim to be a leader in the vehicle tracking industry. About 2 months ago i logged an issue informing them that i sense their is a problem. upon calling i request the operator to tell me my location and to confirm my issue i was told i was in KZN whereby i was in Gauteng. Long story short a technician was sent to rectify the error and because my car was not tracked for 2 years i have requested a refund.

2 weeks after the visit by the technician i called in to follow-up on the refund i also saw the opportunity to re-test my location and surprisingly i was told i am in KZN whereas i am in Gauteng.

a repeat of the technician visit and its now sorted, yay.

however now the refund is the issue, i have been calling every 2nd or 3rd day for the past 2 to 3 weeks to get this sorted to no luck. i have spoken to numerous staff namely Lesego, informing me the query is with a Shaun and then a Rajan and now its with Pam, i really wonder who is next. they promise to call back and do at times but the ****er the answer never changes.." we will call you back..."