POOR SERVICE LEVELS

Exceptionally poor service from a communication point of view. I made a request to cancel my account on the 8th of September using the designated WhatsApp number and received a reference but till date have had no further response from the cancellation department even though I have emailed them twice. Netstar are very proactive when signing you up but drop the ball going forward. In my opinion the technology they are using is outdated and this is supported by the fact that the ******** element has jamming devices readily available to block the signal and my insurance underwriter no longer requires tracking on my vehicles. This is the second poor review that I have written - the 1st being after a theft of a vehicle in a parking lot where the signal was jammed but the response time inadequate to recovery this vehicle.