POOR SERVICE GIVEN

Item: Netstar
Rating: 1
Author: Daniel M

It is with great sadness to inform you that the service rendered by Khomisani Mabuza under your organization was not of the verbal instruction given to him prior to installation of the tracking device with a panic button in which such was done. A different type of device was installed. I have requested a change of a device and I was informed that there are charges involved if not penalties to face.

Please look into this matter and advise a way forward as I was not given the product I requested.

Agent details below Khomisani Mabuza

Netstar Online

T | *** A | Central Park Offices (Block O), 16th Rd, Randjespark, Ext 5, Midrand, Gauteng, 1685

M | PO Box 2435, Halfway House, 1685, South ***

Helpful (0)

Replies (3)

Netstar's replyOfficial

01 Jun 2022, 10:49

Hello Daniel,

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers.

We are looking into your request and we will provide feedback shortly.

kind regards,
Netstar Team

Netstar's reply01 Jun 2022, 10:49

Official

Netstar's replyOfficial

01 Jun 2022, 12:02

Hello Daniel,

Please note the we have escalated the matter to our Retentions department and will provide feedback once investigated.

Reference: CAS-***-V6K4

regards,
Netstar Team

Netstar's reply01 Jun 2022, 12:02

Official

Hello Daniel,

Please note the we have escalated the matter to our Retentions department and will provide feedback once investigated.

Reference: CAS-***-V6K4

regards,
Netstar Team

Netstar's replyOfficial

01 Jun 2022, 13:37

HI Daniel,

Please note the Retentions department is trying to call to provide feedback.

Regards,
Netstar Team

Netstar's reply01 Jun 2022, 13:37

Official

HI Daniel,

Please note the Retentions department is trying to call to provide feedback.

Regards,
Netstar Team