Poor service from safe and sound Netstar

There service are very slow , the app on my phone and the tracking unit in the car do not show same locations , some days app show that vehicle is still at work while in the meantime its home hours ago , how do you protect your family with a service like that ? And funny enough , the feedback a person get from them is so common stupid , 'did you log into your device' did you log out , bla bla bla lot of bull**** . I won't recommend anyone to make use of their service because they don't have 24/7 service .