Poor Service from Recovery Department

I am writing to express my dissatisfaction with the service I received from a member of your recovery team. today 19 January 2025 At around 07:48, I received a call from Netstar inquiring about the safety of my wifes vehicle. I indicated that I would check and subsequently ended the call. A few minutes later, I called to request recovery services and provided all the necessary details. I was informed that a member of the recovery team would contact me.

When the recovery team member called, he informed me that he could not proceed with the recovery as my details were not in the system. This was despite the fact that I had already been contacted by Netstar, who raised concerns about the vehicle's safety. I attempted to explain that I had been asleep when they first called, and they had woken me up. Unfortunately, the agent abruptly hung up on me before I could finish explaining.

This behavior was both unprofessional and frustrating, especially considering the urgency of the situation. I would appreciate it if you could investigate this matter and ensure that such incidents do not occur in the future. I mean we can not be paying for such poor services.

Thank you for your attention to this matter. I look forward to your prompt response.