Poor service from Netstar on installed faulty tracker

Booked installation for car tracker on the 25 August 2023, only to be installed on the 29 September 2023 after numerous calls to the company from myself, on the 07 Oct the company couldn't locate my car cause their tracker was faulty. Since then I was waiting on the technician to fix-it and after numerous calls and frustrations i optioned for cancellation which i am charged a penalty of R2000 for cancelation, to date the tracker is still in my car and not working.

Calling the customer care is useless cause you only get countless(case numbers) rather the service you pay for.