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VT
Vanessa T

1 reviews | Active since Jul 2009

10 May 2022, 09:35

POOR SERVICE FROM NETSTAR!!!!

Netstar installed a tracking device in our vehicle in October 2021, since then we have NOT received certificate of installation. We received a call from Andre Gounder to apologies and rectify...no further action. Despite daily emails to him and the team no response after 5 months...Is there a customer service department that can assist with a refund and have the tracking devices removed from 3 vehicles...DISSAPOINTED AFTER A CLIENT OF NETSTAR FROM 2007...POOR PATHETIC SERVICE!!!!!

0
Replies (17)
Netstar
Netstar's reply10 May 2022, 10:22
Official
Good day Vanessa 

Thank you for bringing this to our attention, we are looking into the matter and will contact you for further assistance.

Regards 
Netstar  
Netstar
Netstar's reply11 May 2022, 09:57
Official
Hello Vanessa 

Kindly note that our planners are trying to contact you to arrange DE installation of your units. Please advise a suitable time to contact you. 

Regards 
Netstar  
Netstar
Netstar's reply12 May 2022, 11:10
Official
Hello Vanessa 

Please be advised that our planners have once again tried contacting you to no avail, we therefor cannot further assist you. Kindly revert back to us so we may arrange a DE installation day and time. 

Regards 
Netstar 
VT
Vanessa T's update12 May 2022, 12:17
Reviewer Update
Hello

I have logged a call with Nomiso to advise planner to contact me...Ref No. CAS*** and they have refused. You are calling my husband repeatedly who is not available...another great example of your excellent customer service!!!
Netstar
Netstar's reply12 May 2022, 12:29
Official
Good day Vanessa,

Thank you for bringing this to our attention, We have provided your contact number to a planner.

Kind regards,
Netstar
Netstar
Netstar's reply13 May 2022, 13:05
Official
Hello Vanessa, 

As per our conversation, I will wait for those emails and once received , I shall be able to assist further. 

Kind regards, 
Netstar Team 
Netstar
Netstar's reply13 May 2022, 13:31
Official
Good day Vanessa 

Kindly forward email correspondence to *** for further assistance

Regards 
Netstar 
VT
Vanessa T's update16 May 2022, 07:39
Reviewer Update
Good Day

We like to finalise this matter, please advise email address or contact telephonically to resolve.
Netstar
Netstar's reply16 May 2022, 09:49
Official
Good day Vanessa, 

Thank you for your inquiry. 

Kindly contact us on *** or ***.

Best Regards
Netstar 
VT
Vanessa T's update16 May 2022, 09:51
Reviewer Update
No contact details!
Netstar
Netstar's reply16 May 2022, 10:08
Official
Hello Vanessa 

contact number is ***

Regards 
Netstar 
VT
Vanessa T's update23 May 2022, 09:56
Reviewer Update
Two weeks ago we logged a compliant on the poor service from Netstar...we have three vehicles which have tracking units and to date no assistance...and we are not sure if the units are operational????
VT
Vanessa T's update23 May 2022, 09:57
Reviewer Update
Can Netstar please contact their own contact centre...and see if they receive assistance?
Netstar
Netstar's reply23 May 2022, 10:10
Official
Hello Vanessa, 

Thank you for messaging. We try to be as responsive as possible and will get back to you soon. 

Regards, 
Netstar Team

Netstar
Netstar's reply23 May 2022, 17:04
Official
Hello Vanessa, 

Please may you forward the emails to *** for further assistance.

Regards, 
Netstar Team
VT
Vanessa T's update25 May 2022, 15:31
Reviewer Update
Please request a consultant to contact us as the emails are returned. Secondly we need to advise the system is not active!
Netstar
Netstar's reply25 May 2022, 16:02
Official
Good day Vanessa, 

Thank you for your inquiry. We will contact you to assist. 

Kind Regards
Netstar