Poor Service

Title: Extremely Disappointed Netstar App Not Working and No Support in Emergencies

I am extremely disappointed with Netstar’s service. For the past few days, my Netstar app has not been working. This is not just a minor inconvenience it is a serious safety concern. If I were to be in an emergency, I would not be able to use the app to request help or track my vehicle, which defeats the entire purpose of having a tracking service.

I have logged a complaint, yet no one has contacted me back. I’ve received no feedback, no assistance, and no follow-up. This level of customer service is unacceptable, especially from a company that markets itself as a security and emergency response provider.

According to the Consumer Protection Act (CPA) of South Africa, service providers are obligated to deliver services that are both fit for their intended purpose and of good quality. Failure to provide a functioning emergency system may be seen as a breach of contract and could have legal consequences should anything happen due to their negligence.

I strongly urge Netstar to take this matter seriously. Fix the app, respond to your customers, and take responsibility before someone is left stranded or harmed due to your lack of service.