POOR SERVICE..

I enquired about a cancellation for my Dashcam December 24 2025. It was confirmed that we will not go forth with the cancellation. Signed on to the app some time later, couldn't view anything I figured it was a system error. Tried again today gave same error,decided to call , the kind kind customer services agent advised me, my TRACKER has been cancelled. No communication received regarding this, I have paid them this month, no communication received as to why I paid them so much ,utter SILENCE. Netstar decided to debit me last year as well after I was told I would only start paying in December for my tracker and not November ,after I confirmee it months in advance, it before hand to avoid touble with my finances. When I enquired they said I paid short for my Dashcam which was not the case. They had debited me for the tracker and they were not supposed to. Upon purchase of my vehicle in 2022, the dealership paid for the First 3years and I would start paying DECEMBER 2025. The mix up with the tracker payments I left, as it was my first time dealing with them, now again they messed up. This is unacceptable behaviour, for an ENTIRE MONTH, I have been driving without a tracker, unbeknownst to myself. They are an established brand , I am a new customer. Why is NETSTAR Getting it wrong?????