Poor service delivery - thanks for *********** a pensioner

This is well and truly my third or fourth time having to complain about assistance from Netstar. Firstly, the process to get the old contract transferred over to my dad and then fitting three devices before it actually worked and now the ultimate!!! Double deducting premiums for the old and new contracts.

Thanks for double deducting a pensioner's money and having to waste two follow-up calls w.r.t the cancellation of the old contract to refund the premium. My dad has still not received his refund and at this point, we are willing to cancel and go with your leading competitor.