Poor service delivery

<p>I have been with Altech Netstar since i bought my car a few years ago. I recently asked to do a test rum on my tracking device just to see if all was in order and i was told that the package i have cannit find the car thats not in motion. </p> <p>I then asked to be upgraded to their best package and that was done. Ever since the "new upgrade" i have asked more than 4 times for the test to be conducted on my device and still to date nithing has happened. The consultants gave me a "dont care" attitude and even offered to transfer my call to their policy cancellation department....</p> <p>Thus is so frustrating when you paying for a policy that cannot assist you with such simple request.what would then happen if really my car is stollen??? ****ty service</p>