Poor service

Horrible service from Netstar. After advising them in June that the tracking device has been non functional since the 10th, i had to go through all their reporting channels to finally get someone calling me thanks to a sales lady from Ford who sold me the vehicle. The gentleman had promised someone would call me from the local office to get the device replaced. Even that didn’t help as of today no one has ever contacted me after two months for something i pay for.