Poor service

I've been with Netstar for over 3 years, but the service has been extremely disappointing. For the first two years, I repeatedly reported that my emergency button wasn’t working, but despite promises, no one followed up. When I renewed my contract, more promises were made but never fulfilled. Recently, a sales consultant contacted me with a deal of some sort and I told him that my current system wasn’t working and he promised a follow-up, which again didn’t happen. After several frustrating calls and delays, a technician finally reinstalled the system. I was told I needed an upgrade, but when I phoned, I was told it wasn’t necessary. I've paid for a service I didn’t receive. The overall customer service is unacceptable, and I would never ever recommend Netstar to anyone.