Poor service but fast to deduct my account.

I have been trying to cancel my membership since December 2025 but have had no assistance as yet. The one time when I did get through to their call center the guy advised that my membership has been terminated however when I asked him why they are still debiting my account if the membership is terminated the call had cut. I sent a message and cancelation request via their WhatsApp line and there was no reply or feedback. When I call they put me through to the retentions line but nobody ever answers the call. My bank account is constantly in a negative balance because of them. I need an alternative way to cancel my membership because if they cannot provide feedback how can I trust them to track my vehicle effectively... Poor service but fast to deduct my account.