Poor service and unauthorized debit order.

I summoned to pay an amount of R360 and failing to do so I was threatened to be hand to debt collector. I paid the balance the debit order was stopped from my account.

Since 2022 on 1st March I lost my employment and I was unable pay most of my debit orders and had to cancel most them. This includes netstar tracker but you continued debiting my account.

I phone your call Centre and spoke to the lady whom I gave my personal details to check on the system and my line cut due to airtime, she failed to call me back to continue and conclude the transaction.

On 12 March 2024 I logged another request to cancel the service on one of the robotic message from WhatsApp and this is what I got.

I have logged a call with Cancellations to contact you shortly. Today I am now told to pay R176. 97 for the policy that I have cancelled in March 2024.i was given the below case number without no proof of cancellation. Your reference is CAS-***-L5K4. Please assist on this matter