POOR SERVICE AND *******!

THEY ONLY NEED MONEY BUT NEVER PROVIDE ANY SERVICE! How can I pay for the device that doesn't work? I have sent them emails but they never respond. What they do best is sending monthly statements. Whenever I call them, people cut my calls. Today I spoke to Tenerio who listened to my story only for him to tell me \you need to speak to finance dep\" instead of him transferring me, he dropped the call. "