Poor Service and **********

I have spend January 2020 chasing after Netstar as if they are the clients. I called in about 5-6 times already.

15 January 2020. I called in and spoke to Merriam from finance department. Who is yet to return my call on my request for refund. Yesterday 21/01/2020, I called again and spoke to Julia and she indicated she will come back to me. And to this hour she has not yet come back to me.

I am very disappointed the service from Netstar.

1. I just recently discovered that they have been paid from Auto & General from 2018 February and yet you have not been tracking my car. 2. They removed the tracking device from my old car and never re-installed it again on the new vehicle. 3. Auto & General indicated I should get a refund from them since they failed to deliver a service to me as I have been paying. 4. To this date everyone is pulling me from one pillar to the other. They seem to have amnesia of what's happening on my account. 5. I have requested for all the recorded calls my husband and I made since this year 2020. Merriam since said that she will listen to the calls and get back to me. Am still waiting. Poor Service.