POOR SERVICE AND ADMINISTRATION BY NETSTAR

In beginning of June 2021 I requested Netstar to send me location for my car, using the WhatsApp and also calling. After a week Netstar indicated that my instrument which was installed in 2017 is no longer working so I can either request for a new one or cancel on the 24 June 2021 I requested for my policy to be cancelled. On the 28 June 2021 Netstar debited the monthly premium I requested them to pass credit which never happened. In September 2021 I received an invoice from Netstar for R186 amount. I then wrote to Netstar indicating that I have send a cancellations and also called, I then requested for credit to be passed which I was then referred to contact legal which I did today Netstar stole my R560 for what I don't know as I have no policy with them. The service of this company is poor and worst. So disappointed