Poor service

Item: Netstar
Rating: 1
Author: nonelwa N

Good day.

i am so disappointed with Netstar with thier service, On then 27 August they deducted my installment twice which left me with one unpaid debit order on my account, from the 28 August i have been calling them to return my money with no luck, every time i call they always tell me that they are escalating the matter to ther finance department and they will get back to me, today is the 12 September and still they are refusing to refund my money.

Helpful (0)

Replies (2)

Netstar's replyOfficial

12 Sept 2024, 08:13

Good day Nonelwa

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please give me an opportunity to investigate and get back to you.

Kind regards
Netstar

Netstar's reply12 Sept 2024, 08:13

Official

nonelwa N's updateReviewer Update

12 Sept 2024, 08:41

HI

All i want is my money to reflect in my account today, i have given your team enough time.
You are not going to play around with peoples bank account, you can not just decide to charge me twice.

Thank you

nonelwa N's update12 Sept 2024, 08:41

Reviewer Update