Poor Service

I was upgraded last month for my 2 cars.I contacted Netstar that my NP200 was not active on the App,at least was assisted with the issue.I contacted again that when I press the panic button there is no response,and I told was to do a test and still no response.A call was logged and a lady called me to confirm my availability,I told her the Technician can come on saturday. The technician did not pitch until I called again yesterday 2024/02/05 and complained and the lady advised that she will find out from Head office for assistsnce.Till today no call ftom Nestar CAS *** is not yet resolved and it is inconveniencing as I m no longer using my bakkie as I am scared if I get hijacked ,they won't be able to respond.I am no longer happy with Netstar I wish to cancel everything,and they don't make efforts to call a customer.