Poor Service

I have the Netstar plus package which provides a tracker as well as a panic button. I traded in my old car and called customer service and was assisted by Shante De Jager to arrange for the old tracker and panic button to be disconnected and new devices to be installed in my new car. I made sure to confirm the two devices will be installed and was assured they would. The booking was then made for the installation and my husband took the car to their fitment center in town. After waiting 2 HOURS only the tracker was installed, when asked why the panic button was not installed they told my husband only the tracker installation was on the job card and I should phone head office to book for the panic button to be installed on a later date.

Absurd, because if anything when booking in the vehicle for the installation it's clear to see on their side which plan I have, they should know that a panic button would also need to be installed, because that's what I'm paying for. Not to mention that I made sure to check that both units would be installed and Shante the customer care agent confirmed all is in order. Only for it not to be in order and me having to call in again and go back and forth with a different call center agent to make sure my car doesn't leave that fitment center without the panic button. Extremely frustrating because hubby was then told the panic button will take an additional 30 minutes to install. So that's a total of 2.5 hours that my husband waisted away at your fitment center because of the disorganization between the fitment center and the head office.

I certainly wont be renewing this contract once it expires. Lastly can somebody explain why it took 2 hours to install 1 tracking device?