Poor service

This actually makes me doubt if my cars will be recovered.

I have one unit installed and I was trying to get another unit for my second car. I booked as per online procedures and confirmed via WhatsApp a day before.

On the day of the fitment, no technician dispatched. Then I phoned the planning number. The first lady, Nompumelelo, placed me on hold for over 20min. I phoned again. Spoke to Aviwe, who told me she doesn't have my booking. When I tried to give her the work order number given to me after I had confirmed booking, her line just went silent, next thing I am back to Nompumelelo.

In all this frustration the next person on the line was Lerato. She managed to get me another booking on the same day. She was helpful however I was not happy with how the other ladies felt with this call.